30 Night Trial Information
Trusleep are so confident with the high quality and performace of our products that we automatically offer a 30-Night FULL MONEY BACK Trial on all our mattresses.
Put simply, you have 30 nights from the day of delivery to sleep on the product and assess its benefits. If, during that period you are not fully satisfied with your purchase we will be more than happy to arrange collection and offer you a FULL REFUND of the purchase price providing the mattress is returned in good condition (free from marks, rips and soiling etc.).
You will be responsible for the cost of carriage back to ourselves. You must also ensure the mattress is packaged adequately in order to withstand the return journey. If you require a new returns bag, Trusleep will post one out to you for a charge of £5.00.
St. Ives Business Park
St. Ives Road
Alternatively if you prefer, we will be more than happy to arrange the return on your behalf as per the 30-Night Trial Returns Procedure below. The all-inclusive return charges are as follows:
Single, Double and Kingsize mattresses are £30.00
Euroking and Superking are £50.00
30-Night Trial Returns Procedure
You contact us via email or phone to notify us your intention to return the product under the terms of the trial.
We send out new packaging (returns bag) within 24 hours of notification.
You contact us again to confirm you have recieved packaging and together we arrange a mutually convenient day/ date for collection or exchange.
Once product is back in our possession (usually within 24 hours of collection) we action a refund of the purchase price minus the return charge as detailed above, via the original method of payment.
All we ask is that the mattress is well wrapped in the packaging provided to protect it on its journey back to Trusleep.
Please note that the 30 night trial does not apply to bespoke, custom shape or custom size products.
Any of the above does not affect your statutory rights.
For further information on the Trusleep 30 Night Trial or other products and services give us call on 01254 268871 or email infotrusleep.com