10 Year Guarantee

TruSleep Terms of Guarantee

Your TruSleep Memory Foam Mattress has a 10 year limited guarantee under the following terms:

Your TruSleep Mattress will be replaced at your option without charge to you, should it be defective because of faulty workmanship during the first two (2) years of the Limited Guarantee (other than specific limitations contained herein).

It is understood that this does not include a normal increase in softness in the Vasco material (visco-elastic memory foam) or a decrease in the slow recovery feature, both of which do not affect the pressure relieving properties.

It does, however, cover any deterioration of the Vasco material which causes the Vasco material to have an indentation of greater than two (2) cm which is not associated with a sag in the foundation, box spring or platform. If such a defect appears during the remaining eight (8) years of the Limited Guarantee, we will replace the mattress charging the Purchaser a prorated charge. The prorated charge will be based on the original purchase price being the price the Purchaser paid at the time he/ she purchased the TruSleep mattress divided by ten (10) (being the years of the total Guarantee), multiplied by the number of years you have owned the TruSleep Mattress before the expiry of the Guarantee.

The Cover is guaranteed for two (2) years for faults in material or workmanship.

Two (2) years after the date of purchase of the TruSleep mattress all transportation costs shall be the responsibility of the Purchaser.

All guarantees contained herein shall not apply if the TruSleep Mattress or Cover has been physically damaged including burns and cuts or is abnormally soiled or is unsanitary.

This Guarantee is valid only to the original Purchaser of the TruSleep Mattress. To make claim the Purchaser must provide proof of purchase by supplying an invoice or receipt.


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Page updated 11th Sep 2014, 14:21

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